Dispute Resolution

We draw your attention to the existence of the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/. Please note that the European online dispute resolution platform will be discontinued on July 20, 2025 and complaints can no longer be submitted. DERTOUR Deutschland GmbH does not participate in alternative dispute resolution procedures of a consumer arbitration board and is not obliged to do so.

Contact details of the Complaints and Arbitration Board

(Ombudsman) for insurance brokers

Versicherungsombudsmann e. V.,
Postfach 080632, 10006 Berlin, Germany
Phone: +49 0800 3696000, Fax+49 800 3699000
E-mail: beschwerde@versicherungsombudsmann.de
Website: www.versicherungsombudsmann.de