Frequently asked questions for travel agencies
Yes, participation and also setting up the partner link with login is free of charge for travel agencies.
After registration, a login will be set up for your agency, which you will receive from us by e-mail. Please note that this setup will take approximately 2 weeks. Please use this login exclusively for your reservations, as this is the only way to ensure that all bookings can be assigned to your agency and the commission paid to you.
With DERHOTEL you receive a guaranteed commission refund of 5% for every overnight service actually used by the customer, regardless of whether DERHOTEL receives the commission payment from the hotel or not.
The comission is paid to your agency in the following month after the trip has been completed. This will either be offset or transferred to the bank account you have provided. In this case, you will receive a monthly overview of the commission statement as well as a detailed overview of the bookings made via DERHOTEL.
Yes, the DERHOTEL turnover flows into the DERTOUR total turnover and into the scale calculation of the additional commission.
The invoice is paid by the customer at the hotel. If a deposit payment (advance payment) is required, the amount will be debited immediately from the credit card provided. You will be advised of this before the booking is completed.
No. There is no minimum turnover and also no graduated model. With DERHOTEL you receive a fixed commission rate of 5% for each booking (excluding cancelled bookings and no shows).
Once the booking has been completed, the booking confirmation will be sent to the e-mail address given in the booking.
For bookings, it depends on the hotel until when a free cancellation is possible. However, you will be informed of the exact cancellation conditions when you make your booking. Even after booking, you can view your booking and see all the conditions.
There are two ways to cancel a reservation. After you have logged in, you can go via the following selection points:
- Bookings: Here you can search for the booking to be cancelled and click on "Cancel".
- Cancel booking: Enter the booking number here, click on "To booking" and then click on "Cancel".
This contract is concluded for an indefinite period beginning with the date of confirmation by DERHOTEL. The agency contract can be terminated by you at any time to the end of the month.